Your website is built.
Now let's keep it working for you.

A little, and we would rather be straight with you about it. Your website does not need the constant patching and repair that older ways of building sites need, so there is no monthly grind and no emergencies. What we do is keep the software behind your site current a few times a year, because each update leaves it quicker and more secure. It is included in every plan, and you will never hear about it.

It depends on your plan. On Care, requests are handled at our standard pace, usually within three to five working days. On Support and Growth you get priority, roughly two working days, because your plan includes time set aside for you each month. Some things land sooner, and occasionally something bigger takes a day or two longer, but that is the pace you can plan around.

Not at all, they are completely optional. If you would rather arrange your own hosting and look after the site yourself, that is absolutely fine and we will help you get set up. The plans are simply the easiest way to keep us involved, so there is always somebody who knows your site when you need something doing.

A small edit is a task of up to around half an hour: adding a blog post or a testimonial, swapping some text, or changing an image. We handle them one at a time. Anything larger, like a brand new page or a bigger project, we quote for separately before we start.

For a normal site, yes. There is no monthly cap and we do not count them. What bounds it is the size of each job, not the number of them: a small edit is anything up to about half an hour, and anything bigger, like a brand new page, we quote for separately. Growth is priced around a standard site of 15 to 20 pages, so if yours is much larger we will put together a custom plan rather than quietly ration what you get.

Care and Support work on a site of any size, because hosting and an hour a month do not care how many pages you have. It is Growth that is priced around a standard site of 15 to 20 pages, which covers most businesses. If yours is larger or very content heavy, say a hundred pages, we simply quote you a custom plan built around it.

Yes, and it is worth asking. The plans above are shaped around sites we build and host, so if your platform already takes care of the hosting and security side, that first part matters much less to you. Everything else still applies: priority turnaround, our time set aside for you each month, the analytics, the strategy calls and the marketing work all sit on top of whatever your site is built on. Send us an email with a link to your site and what you need help with, and we will put a custom support plan together that fits.

This is part of Growth, and it is what the monthly recommendations turn into. We use your analytics to spot where visitors are losing interest or not getting in touch, then fix it, so the same number of visitors turns into more enquiries. On quieter sites there is less data to go on, so we lean on what is proven to work, guided by your numbers rather than driven purely by them.

A short call, monthly on Growth or quarterly on Support, where we look at your numbers together, you tell us what is happening in your business, and we agree what to focus on next. No jargon, no hard sell, just a clear plan for the month or quarter ahead.

Your website is yours and your domain is registered in your name, so nothing is ever locked to us. If you leave, we will give you a full export of your site and its code free of charge, so you or your new provider can pick it up. If you would rather we moved everything into your own accounts on the same platforms we use, we will do that too: it takes about an hour of our time, so there is a one-off charge, and we waive it if you have been with us a year or more. It is not a penalty for leaving. We would much rather you left cleanly than felt stuck with us.

Yes. The plans roll monthly with no minimum term, and we ask for 30 days’ notice before your next billing date. That gives us time to prepare a proper handover if you are moving on.