Website Maintenance Packages
No long-term contract. Cancel anytime
Why do you need a website maintenance package?
A website maintenance package is important for keeping a website up-to-date, secure, and running smoothly.
Website owners have a lot to keep track of – from website content and design to security and performance. Our website maintenance agency offers packages that can take care of all of these details for you, so you can focus on running your business.
In addition, a website maintenance package can help to catch issues before they become major problems. By regularly monitoring your website and making sure everything is up-to-date, you can avoid costly downtime and potential security breaches.
In the same way you would maintain your car, a WordPress maintenance service is an essential investment for any business with an online presence.
For more details, visit our article on why website maintenance is important.
Key Features of our Website Maintenance Packages
Enterprise Level CDN
Regular Website Backups
WordPress Core and Plugin Updates
Monthly Support Allowance
Privacy Focused Website
Premium Email Delivery
Website Maintenance Plans
Ecommerce / Membership Site Addon
£30 per site per month
Whilst doing daily backups is more than enough for a brochure site, that’s not the case for an e-commerce website. With Real-Time backups, every order is backed up as it happens. This ensures that orders are never lost.
Use of staging sites for updates
Not all plugin updates go according to plan. With this addon, we will be deploying staging sites, and testing all the plugin updates there, before updating the main live website.
Does the monthly support time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that your request will be addressed with immediate attention. if you think you don’t need the additional website support allowance, you could always downgrade to the smaller maintenance package.
What happens if my website gets hacked or goes down?
The goal of WordPress website maintenance is to keep your site secure, which is why we go out of our way to avoid issues. However, if something happens and your website needs immediate attention, we will be there to assist you.
We are unable to promise that your website will not be hacked, but we can assure you that we will make every effort to prevent it, as well as assist in the recovery and cleanup.
What tasks are included in the dedicated support time?
Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is a free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
What if I need something outside my maintenance package?
If you have a task that is beyond what is included in your website maintenance, we will submit a quote for you to approve separately.
However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time will be billed at our discounted hourly rate.
Can I really cancel at any time?
Absolutely. All we need is a 30-day notice.
We’re all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.
Request cancellations need to be done in writing via email to firstname.lastname@example.org.